Date: 28 & 29 September | #Vienna.

Venue: Vienna Marriott Hotel

TOPIC HIGHLIGHTS

• Reimagining Customer Experience in the Metaverse.
• Creating seamless, convenient, and engaging customer journeys.
• The vision of 2025: Hype personalized care and “care for one”.
• The future of CX is personalization, not over automation.
• Moving from Reactive to Proactive customer engagement.
• Shifting the mentality towards building consumer-grade UX.
• Providing more immersive customer experiences through augmented and virtual reality (AR/VR).
• Deploying AI to Power Your Contact Channels.
• How companies can mitigate ambiguity with AI, ML & Deep learning and provide seamless CX.
• Predictive CX platforms become the foundation to link CX to value and to build clear business cases for CX improvement.
• Importance of consumer privacy – communicating transparently with customers.

Conference Overview: –https://bit.ly/3Q6MpFA

➡️Have you got the full updated agenda?

➡️BOOK YOUR SEATS & REGISTER NOW: https://bit.ly/3MkeTbB

✔️Request a full brochure from the website for information on sponsorship queries, team discounts, and discount codes. Please email us at info@pronovea.com for more information.

The post PRONOVEA GLOBAL CX INNOVATION SUMMIT 2022 first appeared on 9mnt.

28-29 SEPTEMBER 2022 | #VIENNA

 Venue: Vienna Marriott Hotel

The opportunity to listen to leading experts from different industries discussing case studies on:

• Transforming your Contact Centre into a Sales Centre of excellence.
• Increasing the self-service solutions.
• Adding new channels.
• Reducing the cost of service and much more.

TOPIC HIGHLIGHTS

• Customer Care organizations – moving from crisis management to recovery.
• Transforming your Contact Centre into a Sales Centre of Excellence (CoE).
• Artificial Intelligence, Robotic Process Automation & Analytics – Tech-based breakthroughs in Contact Centres.
• Predict customer behaviour with AI to handle customer expectations more effectively.
• Technology & Innovation: Building the superhuman agent.
• How cloud-based contact centres can replace traditional contact centres?
• How to enhance agents’ satisfaction and increase their feedback in turbulent times
• Adoption of digital self-service approaches in Contact centres – Mobile / Web Apps, Chatbots, IVR systems, NLP, Real-time Coaching, AR/VR
• Linking Voice-of-employee to Voice-of-customer.
• Future of contact centre outsourcing.

Read More At: https://contactcenter-summit.com/

➡️Have you got the full updated agenda?
➡️BOOK YOUR SEATS & REGISTER NOW: https://bit.ly/3Myujt2

✔️ Email us at info@pronovea.com to receive a full brochure from us for information on sponsorship, team discounts, and discount codes.

The post PRONOVEA CONTACT CENTRE WORLD SUMMIT 2022 first appeared on 9mnt.