customer experience - 9mnt

Conversational AI & Customer Experience Summit

Divya Saboo — Thu, 10 Aug 2023 13:34:30 +0000

Human communication has significantly transformed since our existence, from making abnormal noises and non-verbal gestures to facial expressions and precise language; we have diverse forms of communication. Conversations between humans and machines can be complex, as there are certain drawbacks, such as a lack of a humane touch, context flow, and a natural-sounding response. Conversational AI goes above and beyond basic answering and standard text messaging it interprets text and speech with the help of natural language processing, automated speech recognition, advanced dialog management, deep learning, and machine learning has the ability to engage in human-like dialogue, capturing context and providing intelligent responses.

Present-day AI-integrated chatbots possess the ability to have a complete dialogue with humans, offering them the essence of human understanding. These advanced chatbots have enhanced the customer service experience and are currently expanding into numerous industries. For brands tasked with upgrading their customer experience by driving personalization and efficiency, Conversational AI is the key to achieving these objectives.

Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion pertaining to the current trends, Future Innovation, Policies, and Regulations in the field of Conversational AI.

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PRONOVEA GLOBAL CX INNOVATION SUMMIT 2022

Adam Kovac — Tue, 30 Aug 2022 09:45:57 +0000

✔️ We are delighted to announce the “Pronovea Global CX Innovation Summit 2022″

Date: 28 & 29 September | #Vienna.

Venue: Vienna Marriott Hotel

TOPIC HIGHLIGHTS

Reimagining Customer Experience in the Metaverse.
Creating seamless, convenient, and engaging customer journeys.
The vision of 2025: Hype personalized care and “care for one”.
The future of CX is personalization, not over automation.
Moving from Reactive to Proactive customer engagement.
Shifting the mentality towards building consumer-grade UX.
Providing more immersive customer experiences through augmented and virtual reality (AR/VR).
Deploying AI to Power Your Contact Channels.
How companies can mitigate ambiguity with AI, ML & Deep learning and provide seamless CX.
Predictive CX platforms become the foundation to link CX to value and to build clear business cases for CX improvement.
Importance of consumer privacy – communicating transparently with customers.

Conference Overview: –https://bit.ly/3Q6MpFA

➡️Have you got the full updated agenda?

➡️BOOK YOUR SEATS & REGISTER NOW: https://bit.ly/3MkeTbB

✔️Request a full brochure from the website for information on sponsorship queries, team discounts, and discount codes. Please email us at info@pronovea.com for more information.

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PRONOVEA CONTACT CENTRE WORLD SUMMIT 2022

Adam Kovac — Tue, 30 Aug 2022 08:36:43 +0000

We are looking forward to welcoming you, to our special event, “Pronovea Contact Center World Summit”

28-29 SEPTEMBER 2022 | #VIENNA

Venue: Vienna Marriott Hotel

The opportunity to listen to leading experts from different industries discussing case studies on:

Transforming your Contact Centre into a Sales Centre of excellence.
Increasing the self-service solutions.
Adding new channels.
Reducing the cost of service and much more.

TOPIC HIGHLIGHTS

Customer Care organizations – moving from crisis management to recovery.
Transforming your Contact Centre into a Sales Centre of Excellence (CoE).
Artificial Intelligence, Robotic Process Automation & Analytics – Tech-based breakthroughs in Contact Centres.
Predict customer behaviour with AI to handle customer expectations more effectively.
Technology & Innovation: Building the superhuman agent.
How cloud-based contact centres can replace traditional contact centres?
How to enhance agents’ satisfaction and increase their feedback in turbulent times
Adoption of digital self-service approaches in Contact centres – Mobile / Web Apps, Chatbots, IVR systems, NLP, Real-time Coaching, AR/VR
Linking Voice-of-employee to Voice-of-customer.
Future of contact centre outsourcing.

➡️Have you got the full updated agenda?
➡️BOOK YOUR SEATS & REGISTER NOW: https://bit.ly/3Myujt2

✔️ Email us at info@pronovea.com to receive a full brochure from us for information on sponsorship, team discounts, and discount codes.

The post PRONOVEA CONTACT CENTRE WORLD SUMMIT 2022 first appeared on 9mnt.