CPD WEBINAR: Telephone Triage and Consultation Skills

Telephone triage can be challenging even for experienced nurses, doctors, pharmacists and clinicians undertaking telephone triage. The increase in remote telephone triage and consultation requires a structured approach to ensure patient safety.

Who should attend?
All clinical staff involved in telephone triage and remote consultations.

This session is delivered as a live zoom session and explores consultation skills and clinical decision making during telephone triage.


  • Use a structured approach in telephone triage and consultation skills
  • Develop skills in clinical decision-making during telephone triage
  • Overview of paediatric cases, mental health  and prescription requests.
  • Recognise potential red flags and safety netting and when or who to refer to.


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