CPD WEBINAR: Telephone Triage and Consultation Skills

Introduction
Telephone triage can be challenging even for experienced nurses, doctors, pharmacists and clinicians undertaking telephone triage. The increase in remote telephone triage and consultation requires a structured approach to ensure patient safety.

Who should attend?
All clinical staff involved in telephone triage and remote consultations.

Aims
This session is delivered as a live zoom session and explores consultation skills and clinical decision making during telephone triage.

Objectives

• Use a structured approach in telephone triage and consultation skills
• Develop skills in clinical decision-making during telephone triage
• Overview of paediatric cases, mental health  and prescription requests.
• Recognise potential red flags and safety netting and when or who to refer to.